Effective Date: October 21, 2026 | Last Updated: October 21, 2026
1. Introduction
Michiana Water Conditioning (“Michiana Water,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have when you visit our website at jonayrea.clients-demo-website.com (the “Website”), contact us, request water testing, purchase products or services, or pay a bill online.
By using the Website, you agree to the practices described in this Policy. If you do not agree, please do not use the Website.
2. Information We Collect
2.1 Information You Provide to Us
- Contact information: name, home or business address, service address, phone number, and email address, provided when you fill out a contact or water-testing request form, call or email us, or sign up for our email list.
- Service and account information: details about your property, your water source (such as city or well water), water test results, equipment purchased or installed, service history, salt or bottled water delivery schedules, and invoices or billing records.
- Payment information: when you pay a bill or purchase products or services online, your payment details (such as card number, expiration date, security code, and billing ZIP code) are entered into and processed by Square (see Section 5). We do not store your full card number or security code on our servers.
- Communications: the content of messages, questions, reviews, or feedback you send us.
2.2 Information Collected Automatically
When you visit the Website, we and our service providers may automatically collect:
- IP address, browser type and version, device type, and operating system;
- pages viewed, links clicked, referring and exit pages, and date and time of visits;
- approximate location derived from your IP address; and
- cookie and similar-technology identifiers (see Section 6).
2.3 Information From Third Parties
We may receive information from payment processors (such as confirmation that a payment succeeded or failed), laboratories that perform detailed water testing on our behalf, equipment manufacturers, and analytics or advertising providers.
3. How We Use Your Information
We use your information to:
- respond to inquiries and schedule water testing, consultations, installation, delivery, and service calls;
- recommend, sell, install, and service water softeners, conditioners, filtration, reverse osmosis and drinking water systems, bottled water, coolers, and salt;
- process payments, issue invoices and receipts, and prevent fraud;
- send service reminders, delivery notices, billing notices, and other transactional messages;
- send promotional emails or newsletters, where permitted by law and always with an opt-out;
- operate, maintain, secure, and improve the Website;
- analyze Website use and measure marketing effectiveness;
- comply with legal obligations, enforce our Terms and Conditions, and protect our rights, customers, and property; and
- handle warranty claims, product recalls, or safety notices.
4. How We Share Your Information
We do not sell your personal information for money. We may share information in these situations:
- Service providers: companies that help us run our business, such as Square (payments), website hosting and maintenance providers, email and newsletter platforms, scheduling and accounting software, delivery and installation partners, and testing laboratories. They may use your information only to perform services for us.
- Manufacturers: where needed to register equipment, process warranty claims, or arrange manufacturer service.
- Professional advisors: attorneys, accountants, insurers, and auditors.
- Legal and safety reasons: to comply with law, a subpoena, or other legal process; to respond to government requests; or to protect the rights, property, or safety of Michiana Water, our customers, or others.
- Business transfers: if we merge with, are acquired by, or sell assets to another company, your information may be transferred as part of that transaction.
- With your consent or at your direction.
We do not publish customer testimonials with identifying details unless the customer has given permission.
5. Online Payments and Square
We use Square (a service of Block, Inc.) to process online payments, including bill payments and purchases made through the Website.
- When you pay, you provide your payment information directly to Square, either through a Square-hosted payment page or a Square payment form embedded on our Website.
- Square processes and stores your payment information under its own security standards and privacy practices. Square is certified as a PCI-DSS Level 1 service provider.
- We receive limited information from Square, such as your name, the last four digits of your card, card brand, transaction amount, date, status, and receipt or invoice number. We do not receive or store your full card number or CVV.
- If you choose to save a card on file for future payments or recurring deliveries, Square stores it securely and we can charge it only as you have authorized.
- Square may collect device and usage information (including through cookies) for fraud prevention and to provide its services.
- Square’s handling of your information is governed by Square’s own privacy notice, available at https://squareup.com/legal/privacy. We encourage you to review it.
6. Cookies and Tracking Technologies
The Website uses cookies, pixels, and similar technologies that are small files or code placed on your device. We use them to:
- make the Website function (essential cookies), including secure payment features;
- remember your preferences;
- understand how visitors use the Website (analytics); and
- load third-party features such as fonts, embedded maps, and videos.
You can control cookies through your browser settings, including blocking or deleting them. Blocking some cookies may affect how the Website works. If we use advertising or analytics tools that support opt-outs, we will describe those options on the Website.
Some browsers send a “Do Not Track” or Global Privacy Control signal; where required by law, we will honor recognized opt-out preference signals.
7. Email, Text Messages, and Marketing Choices
If you sign up for our email list, you consent to receive promotional emails from us. You can unsubscribe at any time using the “unsubscribe” link in any email or by emailing
michianawater@mail.com. Even if you opt out of marketing, we may still send you transactional messages, such as invoices, payment receipts, delivery confirmations, and service notices.
We will send promotional text messages only with your prior express consent. You may opt out of texts at any time by replying STOP. Message and data rates may apply.
8. Data Retention
We keep personal information only as long as needed for the purposes in this Policy, including to provide service and warranty support, meet tax, accounting, and legal record-keeping requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete it or de-identify it, subject to legal requirements.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including secure (HTTPS) connections on the Website and payment processing through Square’s PCI-compliant systems. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
If a security breach affects your personal information, we will notify you and the appropriate authorities as required by applicable law, including Indiana’s Disclosure of Security Breach law (Ind. Code § 24-4.9).
10. Your Privacy Choices and Rights
Depending on where you live, you may have rights regarding your personal information. These may include the right to:
- know and access the personal information we hold about you;
- correct inaccurate information;
- delete your information, subject to legal and business exceptions (for example, we may need to keep transaction records);
- obtain a copy of your information in a portable format;
- opt out of targeted advertising, the sale of personal data, or certain profiling, where applicable; and
- not be discriminated against for exercising your rights.
To make a request, contact us at
michianawater@mail.com or
574-295-8494. We may need to verify your identity before responding. We will respond within the time required by applicable law (generally within 45 days). If we deny a request, you may be able to appeal by replying to our decision, and we will explain how.
Indiana residents: Indiana’s Consumer Data Protection Act applies only to businesses that meet certain size and data-processing thresholds. To the extent it applies to us, we will honor the rights it provides. Residents of other states may have additional rights under their state laws, and we will honor them where required.
11. Children’s Privacy
The Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
12. Third-Party Websites and Services
The Website may link to or embed third-party sites and services, such as Square, Google Maps, social media platforms, and manufacturer websites. We do not control and are not responsible for their content or privacy practices. Please review their privacy policies before providing information.
13. Information From Water Testing
Results of water tests we perform or arrange (including laboratory results) are used to recommend treatment solutions and support service and warranty. We treat them as confidential customer information and do not share them publicly. We may share results with laboratories and equipment manufacturers as needed to provide the service. We may use de-identified, aggregated results to understand local water conditions.
14. International Visitors
The Website is operated from and intended for users in the United States. If you access it from outside the United States, you understand that your information will be processed in the United States, which may have different data protection laws than your country.
15. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last Updated” date. If changes are material, we will provide additional notice where required. Your continued use of the Website after changes are posted means you accept the updated Policy.
16. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact:
